Student loans refinanced with Laurel Road will continue be serviced by MOHELA, our student loan servicing partner. If you have any questions about your student loan payments after funding your loan with Laurel Road, please call MOHELA at (877) 292-6845. Laurel Road Mortgage and Personal Loan customers will be serviced by KeyBank. If you have any questions related to your Mortgage which has been funded on or after April 1, 2019, please call KeyBank at (800) 422-2442. For questions related to your Personal Loan which has been funded on or after April 1, 2019, please call KeyBank at (800) 539-2968. Clients using a TDD/TTY device, please use (800) 539-8336.