If you would like more information as to why your application was denied, please review the adverse action letter on your dashboard located here: https://pl.laurelroad.com/client/application/dashboard . If you have additional questions regarding the reasons for your denial, please contact us at (855) 245-0989. Customers using a TDD/TTY device, please use (800) 539-8336.
Document review depends on the complexity of the documents. There is no standard review time.
Once an application is complete, most approved loans are funded in about seven business days. However, this timing can vary depending on the complexity of the application and the volume of applications.
Please log in and check the online dashboard to see the status of your loan located here:
No, direct pay for debt consolidation is not always required. For customers with large balances, we reserve the right to direct pay.
Yes, customers with a current personal loan can apply for a new personal loan or to refinance their existing personal loan.
Unfortunately, Laurel Road can only accept one active application at a time.
We offer a .25% rate discount for use of EFT. To qualify for the EFT discount, monthly payments must be paid automatically from a bank account.
Current Laurel Road customers who have another lending product with us are eligible for a relationship discount.
Our quickest timeframe from application to closed loan is two business days. However, this timing can vary depending on the complexity of the application.
Laurel Road began originating student loans in 2013 and has since helped thousands of professionals with undergraduate and postgraduate degrees consolidate and refinance more than $4 billion in federal and private school loans. Laurel Road also offers a suite of online graduate school loan products, personal loans and mortgages that helps simplify lending through technology and personalized service. In April 2019, Laurel Road was acquired KeyBank, one of the nation’s largest bank-based financial services companies. Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. The mortgage product is not offered in Puerto Rico. KeyBank is a Member FDIC, Equal Housing Lender. NMLS ID # 399797.