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  • I took out a student loan with Laurel Road. Now you’re part of KeyBank. What does this mean for me?

    If you refinanced your student loans with Laurel Road at any time, there are no changes to your account number, loan terms, payment amount or due date of your loan. Servicing will continue to be handled by MOHELA, our student loan servicing partner. You can continue to contact Laurel Road at 855-245-0989 with any questions regarding your loan (customers using a TDD/TTY device, please use 1-800-539-8336.) or can contact MOHELA about statements and billing at 877-292-6845 (customers using a TDD/TTY device, please dial 711).

  • What is the maximum amount I can refinance for my Associate Degree Loans?

    Laurel Road will refinance up to $50,000* for Associate Degree loans in the eligible healthcare field. Please see full eligibility requirements here.

    *Parents who are borrowing on behalf of their children are not subject to the $50,000 loan max

  • Can I make additional payments to my Laurel Road loan?

    You may make additional payments greater than the installment amount at any time without penalty. Additional payments are applied to your principal balance after all outstanding interest is satisfied.

  • How will my payments be applied to my Laurel Road Loan?

    Standard Payment Application: Payment is applied first toward any late fees, next to outstanding accrued interest then to the principal balance.

    Partial Payments: Payments less than the required monthly installment amount are applied using the standard payment application. Payments less than the required monthly amount may cause your account to become delinquent. We may report information about your account to consumer reporting agencies. Late payments, missed payments or defaults on your account may be reflected on your credit report.

  • Who can I contact for help with my student loans?

    You can contact Laurel Road by sending an email to help@laurelroad.com. Or, you can call us at (855) 245-0989 between the hours of 8:30am to 8:30pm EST Monday through Thursday, and between 8:30am to 5:30pm on Friday. Live chat is available 8:30am to 8:30pm EST Monday through Thursday, and between 8:30am to 5:30pm on Friday and Saturday. Customers using a TDD/TTY device, please use 1-800-539-8336.

  • Who is Laurel Road?

    Laurel Road began originating student loans in 2013 and has since helped thousands of professionals with undergraduate and postgraduate degrees consolidate and refinance more than $4 billion in federal and private school loans. Laurel Road also offers a suite of online graduate school loan products, personal loans and mortgages that helps simplify lending through technology and personalized service. In April 2019, Laurel Road was acquired KeyBank, one of the nation’s largest bank-based financial services companies. Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. The mortgage product is not offered in Puerto Rico.  KeyBank is a Member FDIC, Equal Housing Lender. NMLS ID # 399797.

  • How is my loan serviced now?

    Student loans refinanced with Laurel Road will continue be serviced by MOHELA, our student loan servicing partner. If you have any questions about your student loan payments after funding your loan with Laurel Road, please call MOHELA at 877-292-6845. Laurel Road Mortgage and Personal Loan customers will be serviced by KeyBank. If you have any questions related to your Mortgage which has been funded on or after April 1, 2019, please call KeyBank at 800-422-2442. For questions related to your Personal Loan which has been funded on or after April 1, 2019, please call KeyBank at 800-539-2968. Clients using a TDD/TTY device, please use 1-800-539-8336.

  • Can I change my monthly payment date?

    Our payment processor, MOHELA, allows customers to request a due date change via their website, which is processed within 1-2 billing cycles.

  • When will my first payment be due?

    Your first payment will be due 1 month from the date of your disbursement.

  • Does Laurel Road offer a discount for setting up automatic payments?

    Yes. If you set up automatic loan payments from a bank account via electronic fund transfer (EFT), Laurel Road will lower your interest rate by 0.25%. That lower interest rate will continue as long as you make payments via EFT. Rates advertised on this site include the 0.25% EFT discount.

  • Does Laurel Road charge any fees during the application or loan closing process?

    Absolutely not! Unlike many lenders, we do not have application fees, origination fees, or disbursement fees – nor do we have prepayment penalties.

  • How is Laurel Road able to offer such low rates?

    Laurel Road recognizes that the best borrowers are those that carry lower risk. We have a team of financial experts that work to assess the rates we can offer based on risk criteria and since we work with credit worthy borrowers, we are able to offer favorable rates.

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