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Frequently Asked Questions

  • What is the maximum amount I can refinance for my Associate Degree Loans?

    Laurel Road will refinance up to $50,000* for Associate Degree loans in the eligible healthcare field. Please see full eligibility requirements here.

    *Parents who are borrowing on behalf of their children are not subject to the $50,000 loan max

  • Can I make additional payments to my Laurel Road loan?

    You may make additional payments greater than the installment amount at any time without penalty. Additional payments are applied to your principal balance after all outstanding interest is satisfied.

  • How will my payments be applied to my Laurel Road Loan?

    Standard Payment Application: Payment is applied first toward any late fees, next to outstanding accrued interest then to the principal balance.

    Partial Payments: Payments less than the required monthly installment amount are applied using the standard payment application. Payments less than the required monthly amount may cause your account to become delinquent. We may report information about your account to consumer reporting agencies. Late payments, missed payments or defaults on your account may be reflected on your credit report.

  • How do I keep my personal information secure?

    For information about how you can protect yourself, please visit the Laurel Road Bank Security Center here.


  • Who can I contact for help with my student loans?

    You can contact Laurel Road by sending an email to help@laurelroad.com. Or, you can call us at (855) 245-0989 between the hours of 8:30am to 8:30pm EST Monday through Thursday, and between 8:30am to 5:30pm on Friday. Live chat is available 8:30am to 8:30pm EST Monday through Thursday, and between 8:30am to 5:30pm on Friday and Saturday.

  • Who is Laurel Road?

    Laurel Road Bank is a Connecticut state-chartered bank offering products in all 50 U.S. states, Washington, D.C. and Puerto Rico. Laurel Road has helped thousands of professionals with graduate and undergraduate degrees across the country to refinance and consolidate over $4 billion in federal and private school loans, saving these borrowers thousands of dollars each.

    Laurel Road is a trade name licensed by Laurel Road Bank. Laurel Road is a federally registered service mark of Laurel Road Bank. Laurel Road Bank is an Equal Housing Lender, Member FDIC. NMLS ID # 402942.

  • I took out a loan with Darien Rowayton Bank. Now you’re Laurel Road. What does this mean for me?

    Darien Rowayton Bank (“DRB”) will remain the lender on your loan – Laurel Road is simply the name of the online lending division. Your account number, loan terms, payment amount, and due date all remain the same. You can continue to contact us at (855) 245-0989 with any questions regarding your loan.

  • Can I change my monthly payment date?

    Our payment processor, MOHELA, allows customers to request a due date change via their website, which is processed within 1-2 billing cycles.

  • When will my first payment be due?

    Your first payment will be due 1 month from the date of your disbursement.

  • Does Laurel Road offer a discount for setting up automatic payments?

    Yes. If you set up automatic loan payments from a bank account via electronic fund transfer (EFT), Laurel Road will lower your interest rate by 0.25%. That lower interest rate will continue as long as you make payments via EFT.

  • Does Laurel Road charge any fees during the application or loan closing process?

    Absolutely not! Unlike many lenders, we do not have application fees, origination fees, or disbursement fees – nor do we have prepayment penalties.

  • How is Laurel Road able to offer such low rates?

    Laurel Road recognizes that the best borrowers are those that carry lower risk. We have a team of financial experts that work to assess the rates we can offer based on risk criteria and since we work with credit worthy borrowers, we are able to offer favorable rates.

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