For personal loans that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at (855) 201-2042 with any questions. If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call (855) 201-2042 with any questions about loan servicing. Customers using a TTY/TRS device, please dial 711.

Laurel Road Personal Loan customers will be serviced by KeyBank. For questions related to your Personal Loan which has been funded on or after April 1, 2019, please call (855) 201-2042. Clients using a TTY/TRS device, please dial 711.

Once an application is complete, most approved loans are funded in about seven business days. However, this timing can vary depending on the complexity of the application and the volume of applications.

Laurel Road offers reduced payments through the end of school and during training. The total period of reduced payments cannot exceed 60 months and cannot be less than 48 months. During this reduced payment period, interest on the loan will continue to accrue. Unpaid accrued interest will capitalize (added to the unpaid principal balance of the loan) at the end of the reduced payment period.

Yes, if your loan is approved, you will be eligible to make reduced payments for 12 months. You may pay more than the reduced payment at any time with no pre-payment penalty. Should you pay more, your payment will be applied first to unpaid interest, then to principal and finally to any applicable fees or other charges. After 12 months, any unpaid interest will capitalize, and a new repayment schedule will be calculated to reflect your full monthly payment.

Document review depends on the complexity of the documents. There is no standard review time.

If your personal loan application has been denied, please refer to the adverse action letter provided and attached to your denial email. If you have additional questions regarding the reasons for your denial, please contact us at 1-833-427-2265. If you are using a TTY/TRS device, please call dial 711.

Once an application is complete, most approved loans are funded in about seven business days. However, this timing can vary depending on the complexity of the application and the volume of applications.

Please log in and check the online dashboard to see the status of your loan located here: https://pl.laurelroad.com/client/application/dashboard

Once your personal loan is approved and a disbursement is scheduled, we can initiate a transfer to your bank account which will take approximately 24 hours to receive funds.

Yes, if you would like to change your payment date please email us the details of your request at [email protected] or call us at (855) 201-2042

Our personal loans are unsecured.

Yes, if you set up automatic payments from a bank account via electronic fund transfer (EFT) before loan closing Laurel Road will lower your interest rate by 0.25% (the AutoPay/EFT Discount). When applied, the 0.25% AutoPay/EFT Discount will reduce your monthly payment. Typically, rates advertised on this site include the 0.25% AutoPay/EFT Discount.