Our customer service line and live chat are accessible 7 days a week. Or, if you prefer, you can send us a message using the form below. Let’s get connected.
Hours of Operation:
7:00 AM – 11:00 PM ET
7 days a week
Hours of Operation:
9am-5:30 PM ET
Monday – Friday
1-877-801-4686
TDD/TTY:1-800-539-8336
Laurel Road
P.O. Box 191
855 Main St
Bridgeport, CT 06601
1-855-245-0989
TDD/TTY:1-800-539-8336
You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or if you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the steps described below:
Customer name, mortgage loan account number and address
The error to be researched and/or the information being requested that relates to your mortgage loan
KeyBank National Association
Attn: Client Services
P.O. Box 5788
OH-01-51-05DF
Cleveland, OH 44101
You have certain rights under NY State law related to complaints and inquiries relative to your real estate account. If you would like to request information relating to the servicing of your account, or if you have a complaint to submit, please notify us in writing. To do so you must follow the steps described below:
Customer name, real estate account number, address
The nature of your complaint and/or the information being requested that relates to your real estate account
KeyBank National Association
Attn: Client Resolution
P.O. Box 5788
OH-01-51-NYRE
Cleveland, OH 44101
Or e-mail your request to: NYRealestate_Complaints@keybank.com
Additional Information: KeyBank may also be contacted by calling toll-free 1-800-625-3256. Additionally, you may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
Note: KeyBank is chartered as a National Association, supervised by the Office of the Comptroller of Currency (OCC), and is not required to be registered with the Superintendent.