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Contact Laurel Road

We are here to help.

Our customer service line and live chat are accessible 7 days a week. Or, if you prefer, you can send us a message using the form below. Let’s get connected.

 

General Inquiries

Hours of Operation:

7:00 AM – 11:00 PM ET
7 days a week

1-833-HCP-BANK (427-2265)
TDD/TTY: 1-800-539-8336

help@laurelroad.com

 

Mortgage Application Inquiries

Hours of Operation:

9am-5:30 PM ET
Monday – Friday

1-877-801-4686
TDD/TTY: 1-800-539-8336

mortgage@laurelroad.com

 

Mailing Address

Laurel Road
P.O. Box 191
855 Main St
Bridgeport, CT 06601

Partnership Inquiries

1-855-245-0989
TDD/TTY: 1-800-539-8336

partners@laurelroad.com

Upcoming Holiday Hours

Memorial Weekend

Saturday, May 29th – 8:30am to 4:00 pm

Sunday, May 30th – 8:30am to 4:00 pm

Monday, May 31st Memorial Day – CLOSED

Fourth of July Weekend

Saturday, July 3rd – 8:30am to 4:00 pm

Sunday, July 4th – CLOSED

Monday, July 5th (Holiday Observed by Key) – CLOSED

Consumer Credit Bureau Disputes

To submit a dispute please visit our Consumer Credit Bureau Dispute Form.

Notice of Error or Information Requests

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or if you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the steps described below:

  1. Write your request on a piece of paper separate from your statement or bill, and include:

    • Customer name, mortgage loan account number and address
    • The error to be researched and/or the information being requested that relates to your mortgage loan
  2. You must send your written request to:

    KeyBank National Association
    Attn: Client Services
    P.O. Box 5788
    OH-01-51-05DF
    Cleveland, OH 44101

Complaint or Inquiry Requests for NY Residents

You have certain rights under NY State law related to complaints and inquiries relative to your real estate account. If you would like to request information relating to the servicing of your account, or if you have a complaint to submit, please notify us in writing. To do so you must follow the steps described below:

  1. Write your request and include:

    • Customer name, real estate account number, address
    • The nature of your complaint and/or the information being requested that relates to your real estate account
  2. You must send your written request to:

    KeyBank National Association
    Attn: Client Resolution
    P.O. Box 5788
    OH-01-51-NYRE
    Cleveland, OH 44101

    Or e-mail your request to: NYRealestate_Complaints@keybank.com

Additional Information: KeyBank may also be contacted by calling toll-free 1-800-625-3256. Additionally, you may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.

Note: KeyBank is chartered as a National Association, supervised by the Office of the Comptroller of Currency (OCC), and is not required to be registered with the Superintendent.