Contact Laurel Road

General Inquiries

Hours of Operation:

Monday-Friday 8:00 AM – 9:00 PM ET
Saturday-Sunday 9:00 AM – 7:00 PM ET

1-833-HCP-BANK (427-2265)
TDD/TTY: 1-800-539-8336

[email protected]

Upcoming Holiday Hours

Thanksgiving

Wednesday, November 23:
8:00 am to 5:00 pm EST

Thursday, November 24: CLOSED

Friday, November 25:
8:00 am to 5:00 pm EST

Saturday, November 26:
9:00 am to 4:00 pm EST

Sunday, November 27:
9:00 am to 4:00 pm EST

Mortgage Application Inquiries

Hours of Operation:

Mon-Fri: 9:00AM – 8:00PM ET
Saturday: 9:00AM – 5:00PM ET

1-877-801-4686
TDD/TTY: 1-800-539-8336

[email protected]

Mailing Address

Laurel Road
3 Corporate Drive
4th Floor
Shelton, CT 06484

Partnership Inquiries

1-855-245-0989
TDD/TTY: 1-800-539-8336

[email protected]

Consumer Credit Bureau Disputes

To submit a dispute please visit our Consumer Credit Bureau Dispute Form.

Notice of Error or Information Requests

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or if you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the steps described below:

1. Write your request on a piece of paper separate from your statement or bill, and include:

   • Customer name, mortgage loan account number and address
   • The error to be researched and/or the information being requested that relates to your mortgage loan

2. You must send your written request to:

   KeyBank National Association
   Attn: Client Services
   P.O. Box 5788
   OH-01-51-05DF
   Cleveland, OH 44101

Complaint or Inquiry Requests for NY Residents

You have certain rights under NY State law related to complaints and inquiries relative to your real estate account. If you would like to request information relating to the servicing of your account, or if you have a complaint to submit, please notify us in writing. To do so you must follow the steps described below:

1. Write your request and include:

   • Customer name, real estate account number, address
   • The nature of your complaint and/or the information being requested that relates to your real estate account

2. You must send your written request to:

   KeyBank National Association
   Attn: Client Resolution
   P.O. Box 5788
   OH-01-51-NYRE
   Cleveland, OH 44101

   Or e-mail your request to: [email protected]

Additional Information: KeyBank may also be contacted by calling toll-free 1-800-625-3256. Additionally, you may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.

Note: KeyBank is chartered as a National Association, supervised by the Office of the Comptroller of Currency (OCC), and is not required to be registered with the Superintendent.