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Operating Hours

Call Center:
Monday – Thursday
8:30am – 8:30pm EST
Friday
8:30am – 5:30pm EST

Chat:
Monday – Thursday
8:30am – 8:30pm EST
Friday and Saturday
8:30am – 5:30pm EST

Mortgage chat is available Mon-Fri only

Customer Inquiries

Laurel Road
P.O. Box 191
855 Main St
Bridgeport, CT 06601

Student Loan:
(855) 245-0989

Personal Loan:
(855) 201-2042

Mortgage:
(877) 801-4686

help@laurelroad.com

TDD/TTY:
(800) 539-8336

Partnership Inquiries

(855) 245-0989
partners@laurelroad.com

TDD/TTY:
(800) 539-8336

Updated Operating Hours Related to COVID-19

Please note: Due to the ongoing COVID-19 pandemic, we are experiencing very high call volumes. To ensure the safety of our employees while servicing our customers, our call centers are temporarily operating on a limited schedule. Live phone agents and live chat agents are available Monday through Friday, from 8:30am to 5:30pm EST. Live chat agents are also available on Saturdays from 8:30am to 5:30pm EST.

If you have questions about any of our products, please visit laurelroad.com or email us at studentloans@laurelroad.com.

For customers with questions about your existing loan, you can avoid long hold times by emailing us at edprocessing@laurelroad.com, or contacting us via the messages tab on your account Dashboard.