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  • I took out a personal loan with Laurel Road. Now you’re part of KeyBank. What does this mean for me?

    For personal loans that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at 800-539-2968 with any questions.

    If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call 855-277-6772 with any questions about loan servicing.

  • I took out a mortgage with Laurel Road. Now you’re part of KeyBank. What does this mean for me?

    For mortgages that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at 800-422-2442 with any questions.

    If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call 855-674-1279 with any questions about loan servicing.

  • I took out a student loan with Laurel Road. Now you’re part of KeyBank. What does this mean for me?

    If you refinanced your student loans with Laurel Road at any time, there are no changes to your account number, loan terms, payment amount or due date of your loan. Servicing will continue to be handled by MOHELA, our student loan servicing partner. You can continue to contact Laurel Road at 855-245-0989 with any questions regarding your loan or can contact MOHELA about statements and billing at 877-292-6845.

  • What is the relationship between Laurel Road and KeyBank?

    Laurel Road was acquired by KeyBank on April 1, 2019. The acquisition was specifically for Laurel Road’s lending business, and includes our online lending platforms offering Student Loans, Mortgages, and Personal Loans. Laurel Road will operate as a brand of KeyBank and will continue to provide best-in-class lending products under this name.

  • Who is funding my loan?

    Loans closed with Laurel Road on or after April 1, 2019, will be originated and funded by KeyBank as Laurel Road is a brand of KeyBank N.A.

  • What if I have 12 months or less left of residency, am I eligible for Reduced Payments?

    Yes, if your loan is approved, you will be eligible to make Reduced Payments for 12 months. You may pay more than the $25 at any time with no pre-payment penalty. Should you pay more, your payment will be applied first to any applicable fees, unpaid interest, and then to principal. After 12 months, any unpaid interest will capitalize, and a new repayment schedule will be calculated to reflect your full monthly payment.

  • How soon can I close a personal loan?

    Once an application is complete, most approved loans are funded in about seven business days. However, this timing can vary depending on the complexity of the application and the volume of applications.

  • How long will it take to review my documents?

    Document review depends on the complexity of the documents. There is no standard review time.

  • How long will it take to get a decision about my loan?

    Loan decisions depend on the complexity of the application. Once all paperwork is submitted and verified, a decision can take as little as one business day.

  • What personal loan discounts do you offer?

    Current Laurel Road customers who have another lending product with us are eligible for a relationship discount.

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