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FAQ

KeyBank

KeyBank - FAQ

  • I currently have a Laurel Road account. How do I log in to my Laurel Road account?
    In 2021, Laurel Road launched an online banking platform with a new login process. Using this new platform, you’ll be able to manage all your Laurel Road accounts in one place. If you are a Laurel Road account holder with a student loan, checking or savings account, personal loan, or mortgage, you will be able to use online banking to:
    • Access payment history, statements, and loan details
    • Have easy, direct access to Mohela to make payments on your student loan or graduate loan
    • Make payments on your Laurel Road personal loan or mortgage
    • Pay bills, deposit checks, and fund your checking or savings account
    • Manage all your Laurel Road accounts from one place
    • Take advantage of extended hours by phone, online chat, or email
    • Know your accounts are secure with two-factor authentication and online banking alerts
    As of March 29, 2021, all Laurel Road account holders and current applicants will need to create a new User ID and password at laurelroad.key.com to access their Laurel Road application or account. 
  • I have a mortgage application in progress. How do I log in to my application?
    Starting on November 16, 2021, our mortgage application will be moving to the new Laurel Road login experience. Instead of using your email address and password to log in, you’ll be asked to create a new User ID and password to use with your application going forward.

    On November 16, if you have a mortgage application in progress, you’ll receive an email with instructions to create your new User ID and password. The next time you return to your application, you’ll be asked to confirm your identity. From there, you will be required to create a new User ID and password.

    PLEASE NOTE: Links in older application-related emails will be outdated.

    If you already use Laurel Road or KeyBank Online Banking, use your existing User ID and password to access your mortgage application and other accounts.
  • I’m an existing Laurel Road Student Loan or Graduate Loan account holder. Will my login change on March 29, 2021?
    If you currently have a student loan or graduate loan with Laurel Road, beginning on March 29th, you will be able to enroll in online banking using your Mohela account number. You will be required to create a new User ID and password that will replace the login you used previously with your application or at laurelroad.com. *Please note: Your student and graduate loans will continue to be serviced through Mohela at https://laurelroad.mohela.com/, but you will be able to access all the great new features of Laurel Road online banking, including a direct link to Mohela to make your payments. If you have a Laurel Road Personal Loan or Mortgage, learn more here.
  • I use KeyBank Online Banking for my Laurel Road Personal Loan, Mortgage, or another KeyBank account. Can I use the same User ID and password for online banking with Laurel Road?
    Yes, if you currently use KeyBank Online Banking for your Laurel Road originated personal loan, mortgage, or any KeyBank account, beginning on March 29, 2021 you’ll be able to use the same User ID and password when you log in to your Laurel Road account. You do not need to create a separate login, as our system will recognize you. Your Laurel Road personal loan or mortgage will no longer be serviced within KeyBank Online Banking, and you can use Laurel Road online banking going forward. Any KeyBank originated accounts you have will continue to be serviced in Key Online Banking. Please note, if you are a KeyBank mobile app user, after March 29, 2021 you will no longer be able to use it for your Laurel Road personal loan or mortgage. Instead, you'll be able to use the new Laurel Road mobile app, download the app now from the Apple App Store here, or Google Play Store here.  
  • What is the relationship between Laurel Road and KeyBank?
    Laurel Road was acquired by KeyBank on April 1, 2019. The acquisition was specifically for Laurel Road’s lending business, and includes our online lending platforms offering Student Loans, Mortgages, and Personal Loans. Laurel Road will operate as a brand of KeyBank and will continue to provide best-in-class lending products under this name.
  • Who is funding my loan?
    Loans closed with Laurel Road on or after April 1, 2019, will be originated and funded by KeyBank as Laurel Road is a brand of KeyBank N.A.

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