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I use KeyBank Online Banking for my Laurel Road Personal Loan, Mortgage, or another KeyBank account. Can I use the same User ID and password for online banking with Laurel Road?

Yes, if you currently use KeyBank Online Banking for your Laurel Road originated Personal Loan, Mortgage, or any KeyBank account, beginning on March 29th you’ll be able to use the same User ID and password when you log in to your Laurel Road account. You do not need to create a separate login, as our system will recognize you. Your Laurel Road Personal Loan or Mortgage will no longer be serviced within KeyBank Online Banking, and you can use online banking with Laurel Road going forward.

Please note that if you are a KeyBank Mobile App user today, you will no longer be able to use it for your Personal Loan or Mortgage beginning March 29th, 2021.

If you are not currently enrolled in KeyBank Online Banking for your Personal Loan or Mortgage and would like to use Laurel Road’s new online banking to access your Laurel Road account, you will need to enroll using your account number and create a new User ID and password. Any KeyBank originated accounts you have will continue to be serviced in Key Online Banking.