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  • Do I need a cosigner on my loan?

    You may not need a cosigner, but if you do not meet our credit criteria, a cosigner may improve your chances of being approved.

  • Will applying for an in-school student loan with Laurel Road impact my credit score?

    If you continue with an application after checking rates, we will ask you to authorize a hard credit inquiry, which may affect your credit score.

  • What documents do I need to complete the student loan finance application?

    For most of our loans, you will only need to provide a photo ID. We do require a school certification but we will request that from your school after you consent to a hard credit pull. If you have a cosigner, it may be necessary for the cosigner to provide proof of income.

  • Who is eligible to finance their in-school student loan with Laurel Road?

    U.S. citizens or permanent residents with a valid I-551 card (a conditional I-551 card will not be accepted) are eligible to finance student debts with Laurel Road. Students that have accepted an offer to enroll at least half-time or are currently enrolled at least half-time at an Eligible Program/School. Not all degrees are eligible at all schools.

  • Who can I contact for help with my graduate school student loans?

    For loan applications received before July 25, 2019: You can contact CampusDoor (answers@campusdoor.com) with questions about your application, approval, or the disbursement of your funds. If the funds are disbursed, you should contact our loan servicing partner, MOHELA, by calling 877-292-6845 (TTY: Dial 711) Monday through Thursday 7:00 a.m. to 9:00 p.m. CT or Friday 7:00 a.m. to 5:00 p.m. CT.

    For loan applications received after July 25, 2019: You can contact Laurel Road (edprocessing@laurelroad.com) with questions about your application, approval, or the disbursement of your funds. If the funds are disbursed, you should contact our loan servicing partner, MOHELA, by calling 877-292-6845 (TTY: Dial 711) Monday through Thursday 7:00 a.m. to 9:00 p.m. CT or Friday 7:00 a.m. to 5:00 p.m. CT.

  • How will my payments be applied to my Laurel Road Loan?

    Standard Payment Application: Payment is applied first toward any outstanding late fees, next to outstanding accrued interest, then and finally to the principal balance.

    Partial Payments: Payments less than the required monthly installment amount are applied using the standard payment application. Payments less than the required monthly amount may cause your account to become delinquent. We may report information about your account, late payments, missed payments, or loan defaults to consumer reporting agencies.

  • What happens if I cannot pay my loan?

    If you are eligible, you can apply for loan forbearance. This program is designed to protect you in the event you encounter economic hardship. Laurel Road is committed to working with you to find the best solution. Please refer to the question below regarding forbearance for more details.

  • Can I prepay my loan in full or partially without penalty?

    Yes. If you choose to prepay the loan or pay more than the minimum monthly payment amount, you will not incur any penalty for doing so. Additional payments are applied to your principal balance after all outstanding interest is satisfied.

  • Does interest accrue during a grace period?

    Yes. There are several payment options that you can choose from, including in-school deferment. Each deferment option includes a six-month grace period following graduation or termination of enrollment. Any interest accrued during any period of deferment or grace will be added to the principal balance at the beginning of the full repayment period.

  • Is there a grace period? When does it apply?

    There will be a six (6) month grace period which begins at the end of your In-school period. The grace period is triggered by the student either a) dropping below half-time attendance, b) withdrawing from the eligible institution, or c) graduating. The Repayment Term will begin within thirty (30) days of the end of the grace period. Borrowers who choose the Immediate Repayment are not eligible for a grace period.

  • What is the AutoPay discount? How can I get it?

    Once you begin making required monthly payments, if you make your monthly payments automatically from a bank account, your rate will be decreased by 0.25%. If however, you stop making automatic payments or if Laurel Road cancels you automatic payments due to returned payment, delinquency, or forbearance, or otherwise, then your rates will go back to their regular levels. You must be enrolled in monthly payments to receive this discount. Rates advertised on this site include the 0.25% Autopay discount. Discount not available during periods of deferment when no payment is required. In your welcome letter, you will receive instructions on how to set up automatic payments.

  • Can I change the amount of funding I have requested?

    For loan applications received before July 25, 2019: Yes, you can reach out to Laurel Road’s customer service team at CampusDoor and we’ll walk you through this request. Just call 717-254-2375, Monday through Friday from 8:00 a.m. to 6:00 p.m. ET, or email answers@campusdoor.com.

    For loan applications received after July 25, 2019: Yes, you can reach out to Laurel Road’s customer service team and we’ll walk you through this request. Just call 855-245-0989, Monday through Thursday from 8:30 a.m. to 8:30 p.m. ET and Friday from 8:30 a.m. to 5:30 p.m., or email edprocessing@laurelroad.com.

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