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  • What is the relationship between Laurel Road and KeyBank?

    Laurel Road was acquired by KeyBank on April 1, 2019. The acquisition was specifically for Laurel Road’s lending business, and includes our online lending platforms offering Student Loans, Mortgages, and Personal Loans. Laurel Road will operate as a brand of KeyBank and will continue to provide best-in-class lending products under this name.

  • Who is funding my loan?

    Loans closed with Laurel Road on or after April 1, 2019, will be originated and funded by KeyBank as Laurel Road is a brand of KeyBank N.A.

  • How is my loan serviced now?

    Student loans refinanced with Laurel Road will continue be serviced by MOHELA, our student loan servicing partner. If you have any questions about your student loan payments after funding your loan with Laurel Road, please call MOHELA at (877) 292-6845. Laurel Road Mortgage and Personal Loan customers will be serviced by KeyBank. If you have any questions related to your Mortgage which has been funded on or after April 1, 2019, please call KeyBank at (800) 422-2442. For questions related to your Personal Loan which has been funded on or after April 1, 2019, please call KeyBank at (800) 539-2968. Clients using a TDD/TTY device, please use (800) 539-8336.