Laurel Road is a brand of Key Bank. Key Bank will be the lender of your loan. Key Bank is a direct lender, which means we support borrowers throughout the entire loan process and provide funds at closing.
For mortgages that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at (800) 422-2442 with any questions.
If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call (855) 674-1279 with any questions about loan servicing.
Customers using a TDD/TTY device, please use (800) 539-8336.
A cash-out refinance is when you unlock the equity in your home by refinancing your existing mortgage for more than what you owe. This will give you access to the equity to pay off high-interest debt, complete some home improvements, or help pay for college tuition.
No, none of our product offerings have pre-payment penalties.
Typically, the appraisal report is available within seven business days from the inspection date.
Yes, our fees include underwriting, credit report, and flood-verification fees.
An appraisal is required because a mortgage is a secured loan. We need to verify the value of the collateral in order to determine if it is sufficient when compared to the loan amount.
No, we do not offer second mortgages or HELOC (Home Equity Line of Credit) at this time.
An appraisal is an assessment of the current market value on a home or property by a licensed professional.
No, we currently do not offer these loans.
Yes we offer both lender paid and borrower paid Mortgage Insurance options when the Loan to Value (LTV) – the amount of the loan divided by the appraised value of the home – exceeds 80 percent.
No, we currently do not offer these loans online. If you are interested in these type of loans please call us at call us at (877) 801-4686, anytime between 9:00am-5:30PM EST.