Laurel Road is a brand of KeyBank. KeyBank will be the lender of your loan. KeyBank is a direct lender, which means we support borrowers throughout the entire loan process and provide funds at closing.
For mortgages that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at (800) 422-2442 with any questions.
If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call (855) 674-1279 with any questions about loan servicing.
Customers using a TDD/TTY device, please use (800) 539-8336.
Laurel Road Mortgages will be serviced by KeyBank. If you have any questions related to your Mortgage which has been funded on or after April 1, 2019, please call KeyBank at (800) 422-2442. Clients using a TDD/TTY device, please use (800) 539-8336.
We make it easy. You will be able to generate your own pre-qualification letter within our system by providing your credit authorization and your savings assets, expenses and income information. A benefit of this process is that if you find a property quickly, we already will have most of what we need to get your loan approved and closed.
A pre-qualification is an estimate of the size of the loan you may be eligible for. A pre-approval is a stronger estimate of affordability because it is based on documented financial information that is submitted before you’ve found a home to purchase.
In order to make a credit decision, we require verification of your credit score and financial information. For your convenience, you can securely link accounts and/or upload documents to meet this requirement.
The law requires that lenders take at least 10 business days from the date of a completed application to close and fund a residential mortgage. That said, it typically takes 45 calendar days or less to close a purchase mortgage if all of the requested information and documentation is submitted in a timely fashion. Refinancing a home generally takes 30 calendars days or less.
Our online application lets you apply at your own pace, so you can move as quickly or slowly as you’d like − but we help move things along by letting you know what information you’ll need on hand, what to do next, and how your application is progressing.
You can contact your Loan Account Manager at any time via chat, email or phone; or, you can call us at (877) 801-4686, anytime between 8:30am-5:30pm EST, Monday thru Friday. Customers using a TDD/TTY device, please use (800) 539-8336.
We encrypt all internally transferred data using the industry’s latest and most technologically advanced security certificates supported by world-class web application hosting platforms such as Heroku and AWS.
The security of your personal information is our highest priority. Laurel Road’s loan origination system is encrypted at industry standards, and we take extra measures to ensure that our customers’ data is safe at all times.
As a national lender, Laurel Road helps buyers work smarter by matching them with the right mortgage at real, competitive rates. Our secure technology builds customized mortgages entirely online, simplifying the process with clear options, transparent fees, and human support when you need it.
Key Bank will service your loan, but reserves the right to transfer the servicing of your loan after closing. If we sell your loan, we will notify you of your new servicing lender before your first payment is due.
A cash-out refinance is when you unlock the equity in your home by refinancing your existing mortgage for more than what you owe. This will give you access to the equity to pay off high-interest debt, complete some home improvements, or help pay for college tuition.
Your monthly payments include principal and interest, as well as payments made to your escrow account. The escrow account payment may include homeowners and/or flood insurance, property taxes and monthly mortgage insurance, as applicable.
When you have entered a subject property into the system, you may lock your loan through the task created on your dashboard or by clicking the rate lock icon. You will have up to three minutes to confirm your rate lock.
The quoted rates are real, but they are not guaranteed until you lock your rate during the application process. You can lock your rate once you’ve found a property you would like to buy. Even though we cannot guarantee your rate until you lock your loan, you will always see current market rates based on the information you provide.