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Frequently Asked Questions

  • How do I keep my personal information secure?

    For information about how you can protect yourself, please visit the Laurel Road Bank Security Center here.


  • Who is Laurel Road?

    Laurel Road Bank is a Connecticut state-chartered bank offering products in all 50 U.S. states, Washington, D.C. and Puerto Rico. Laurel Road has helped thousands of professionals with graduate and undergraduate degrees across the country to refinance and consolidate over $4 billion in federal and private school loans, saving these borrowers thousands of dollars each.

    Laurel Road is a trade name licensed by Laurel Road Bank. Laurel Road is a federally registered service mark of Laurel Road Bank. Laurel Road Bank is an Equal Housing Lender, Member FDIC. NMLS ID # 402942.

  • I took out a loan with Darien Rowayton Bank. Now you’re Laurel Road. What does this mean for me?

    Darien Rowayton Bank (“DRB”) will remain the lender on your loan – Laurel Road is simply the name of the online lending division. Your account number, loan terms, payment amount, and due date all remain the same. You can continue to contact us at (855) 245-0989 with any questions regarding your loan.

  • Can I refinance my existing Laurel Road Personal Loan?

    Sure. Please make it clear in your application of your intent to refinance your existing Laurel Road personal loan, and we will be happy to accommodate your request.

  • Can I change my monthly payment date?

    Our payment processor, MOHELA, allows customers to request a due date change via their website, which is processed within 1-2 billing cycles.

  • When will my first payment be due?

    Your first payment will be due 1 month from the date of your disbursement.

  • How long does it take to receive my Laurel Road loan?

    Once your personal loan is approved and a disbursement is scheduled, we can initiate a transfer to your bank account which will take approximately 24 hours to receive funds.

  • Is the Laurel Road Personal Loan secured or unsecured?

    Our personal loans are unsecured.

  • Am I a good candidate for a Laurel Road Personal Loan?

    You must exhibit a strong credit and financial profile to be eligible for a personal loan. Laurel Road will perform a soft credit pull to provide you with conditional rates, so you can check your eligibility with no impact to your credit score.

  • What can I use a Laurel Road Personal Loan for?

    A Laurel Road Personal Loan can be used for almost any purpose except for education-related expenses. Some examples include consolidation of high rate debt, making home improvements, or financing major family purchases.

  • Will applying for a personal loan affect my credit?

    Laurel Road will perform a soft credit pull at the start of the application process to provide you with conditional rates and loan terms; this has no impact on your credit score. If you choose to move forward with your loan application, Laurel Road will make a hard credit inquiry so that we may view your full credit report and make final rate offers. These hard credit inquiries are common and necessary to obtain any loan, but do show up on your credit report.

  • If I have already accepted a different loan, can I switch to Laurel Road for a lower rate?

    Yes, and it is easy to do. First, apply for a Laurel Road loan. Once you are approved for your loan, you can use the funded loan to pay off your original personal loan. Be sure to check for any fees that may apply for early repayment on your original loan.

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