For personal loans that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at (800) 539-2968 with any questions.
If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call (855) 277-6772 with any questions about loan servicing.
Customers using a TDD/TTY device, please use (800) 539-8336.
Yes, if your loan is approved, you will be eligible to make Reduced Payments for 12 months. You may pay more than the $25 at any time with no pre-payment penalty. Should you pay more, your payment will be applied first to any applicable fees, unpaid interest, and then to principal. After 12 months, any unpaid interest will capitalize, and a new repayment schedule will be calculated to reflect your full monthly payment.
Once an application is complete, most approved loans are funded in about seven business days. However, this timing can vary depending on the complexity of the application and the volume of applications.
Document review depends on the complexity of the documents. There is no standard review time.
Loan decisions depend on the complexity of the application. Once all paperwork is submitted and verified, a decision can take as little as one business day.
Current Laurel Road customers who have another lending product with us are eligible for a relationship discount.
We offer a .25% rate discount for use of EFT. To qualify for the EFT discount, monthly payments must be paid automatically from a bank account.
Unfortunately, Laurel Road can only accept one active application at a time.
Yes, customers with a current personal loan can apply for a new personal loan or to refinance their existing personal loan.
No, direct pay for debt consolidation is not always required. For customers with large balances, we reserve the right to direct pay.
Please log in and check the online dashboard to see the status of your loan located here:
If you would like more information as to why your application was denied, please review the adverse action letter on your dashboard located here: https://pl.laurelroad.com/client/application/dashboard . If you have additional questions regarding the reasons for your denial, please contact us at (855) 245-0989. Customers using a TDD/TTY device, please use (800) 539-8336.