While in some instances Laurel Road may provide more competitive rates and flexible terms and repayment options, it does not offer Income-Based Repayment and Loan Forgiveness options that may be available through federal Loans. Be sure to explore all options available to you including grants, scholarships, and federal loans. For more information about federal student loan options visit StudentLoans.gov.

If you choose to make in school payments (e.g., flat payments, interest only, immediate repayment) then your first payment will be due about one month after your final disbursement (i.e., the last semester covered by your loan). If you select either the flat or interest only payment options your first payment of both principal and interest will be due about a month after your grace period ends. If you choose to defer payments while in school, then your first payment will be due about a month after your grace period ends. For more information, you should review your final closing documents for a detailed overview of your repayment terms.

Once you are approved, accept the terms of the loans, and your school provides certification, you can execute your final documents and all funds will be sent directly to your school.

For personal loans that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at (855) 201-2042 with any questions. If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call (855) 201-2042 with any questions about loan servicing. Customers using a TDD/TTY device, please use (800) 539-8336.

For our standard product, only 3, 4, or 5-year loan terms are available at this time. Available loan terms differ for our physician and resident programs.

Laurel Road will perform a soft credit pull at the start of the application process to provide you with conditional rates and loan terms; this has no impact on your credit score. If you choose to move forward with your loan application, Laurel Road will make a hard credit inquiry so that we may view your full credit report and make final rate offers.These hard credit inquiries are common and necessary to obtain a loan and may impact your credit score.

It’s actually pretty simple – the entire application can be completed online, and you can receive conditional rates in as little as two minutes.

1. Fill out a short application with basic information including information about your employment and history. Once you authorize a soft credit pull and assuming you have provided enough information, we will provide you with conditional interest rates.
2. Upload your supporting documents to Laurel Road’s secure dashboard to complete your online application. Once we have received your application, we will underwrite your loan and provide you with your final rates and loan terms.
3. Select your loan type and term; you can e-sign all necessary disclosures and the promissory note in the Laurel Road dashboard.

The loan will be disbursed on the date shown in your final Truth in Lending statement.  

For mortgages that close on or after April 1, 2019, your account number, loan terms, payment amount, and due date will all remain the same. KeyBank will be servicing your loan, and you can contact us at (800) 422-2442 with any questions. If you took out a personal loan with Laurel Road prior to April 1, 2019, you may call (855) 674-1279 with any questions about loan servicing. Customers using a TDD/TTY device, please use (800) 539-8336.

If you refinanced your student loans with Laurel Road at any time, there are no changes to your account number, loan terms, payment amount or due date of your loan. Servicing will continue to be handled by MOHELA, our student loan servicing partner. You can continue to contact Laurel Road at (855) 245-0989 with any questions regarding your loan (customers using a TDD/TTY device, please use (800) 539-8336.) or can contact MOHELA about statements and billing at (877) 292-6845 (customers using a TDD/TTY device, please dial 711).

If you are experiencing an impact to your income as a result of COVID-19, you can request a forbearance of 3 monthly payments. With this COVID-19 forbearance option:

• Your loan's maturity date will be extended by roughly the  number of months of the forbearance period.
• Interest will still accrue but it will not be added to the principal balance of your loan. Instead, your first payments after your forbearance will be applied first to this unpaid interest.  This may result in you paying more interest over the life of your loan and your final payment may be larger than your regular monthly payment. (Note: If the accrued interest is not paid and you use a different type of forbearance or deferment in the future, the interest could be capitalized at that future time).
• The COVID-19 forbearance will not count against your allowance for economic hardship forbearance under the terms of your loan agreement.

To inquire about this forbearance please contact MOHELA at 1-877-292-6845 (TTY: Dial 711).

It’s actually pretty simple – the entire application is completed online, and you can receive preliminary rate in as little as 5 minutes.

1. Fill out a short application with basic information about your loan, education, and employment. Once you authorize a soft credit pull and assuming you have provided enough information, we will provide you with preliminary rates, which are conditional upon further underwriting review and authorize a hard credit pull.
2. Upload your supporting documents to Laurel Road’s secure dashboard and authorize a hard credit pull to complete your online application. Once we have received your application, we will underwrite your loan and provide you with your final rates and loan terms if approved.
3. Select your loan type and term, and e-sign all necessary disclosures and your promissory note in the Laurel Road dashboard.

Laurel Road will pay off your student loans to your current lenders and provide you with instructions to set up the servicing of your new loan. Your first payment to Laurel Road will be due one month from your disbursement date.

Laurel Road will perform a soft credit pull at the start of the application process to provide you with conditional rates and loan terms; this has no impact on your credit score. If you choose to move forward with your loan application, Laurel Road will make a hard credit inquiry so that we may view your full credit report and make final rate offers. These hard credit inquiries are common and necessary to obtain any loan, but do show up on your credit report.

If you are experiencing an impact to your income as a result of COVID-19, you can request a forbearance of 3 monthly payments. With this COVID-19 forbearance option:

• Your loan's maturity date will be extended by roughly the  number of months of the forbearance period.
• Interest will still accrue but it will not be added to the principal balance of your loan. Instead, your first payments after your forbearance will be applied first to this unpaid interest.  This may result in you paying more interest over the life of your loan and your final payment may be larger than your regular monthly payment. (Note: If the accrued interest is not paid and you use a different type of forbearance or deferment in the future, the interest could be capitalized at that future time).
• The COVID-19 forbearance will not count against your allowance for economic hardship forbearance under the terms of your loan agreement.

To inquire about this forbearance please contact MOHELA at 1-877-292-6845 (TTY: Dial 711).