Laurel Road’s innovative engineering culture is enhanced by the scale and resources that
come with being part of KeyBank N.A., Member FDIC. To see the full job details and apply
for this role, you’ll be redirected to our KeyBank recruiting site.
Laurel Road may call you to verify recent account transactions when suspicious transactions are noticed. We use best practices for security when we call clients, so when we contact you, we will never ask you to provide or verify your:
Rest assured, with our Mastercard Zero Liability fraud protection you will not be responsible for any charges you did not authorize.1
If you notice an unauthorized transaction on your account, report it by calling 1-833-427-2265 and following the prompts for fraudulent activity.
Please see terms and conditions which can be found at laurelroad.com/zeroliability. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
To stay informed about your account activity, we recommend that you monitor your account regularly in online banking. You can review your statements whether you receive them by mail or online. You can also contact us to check recent transactions.
In addition to monitoring your account activity regularly, you can choose to receive Account Alerts via texts or emails from Laurel Road when certain activities happen on your accounts. Alerts reduce the risk of identity theft and fraud by letting you know when a change has been made to your account.
There are some best practices you can follow to keep your accounts as secure as possible. Make sure to keep your account information private, choose complex passwords for online accounts and update them regularly.
When Laurel Road is notified of a merchant data breach that may impact our clients’ cards, we do not receive detailed information about the specific merchants involved or the nature of the breach. Since the breach happens outside of Laurel Road and its systems, we do not have specific details of what occurred. Laurel Road is only alerted that a card appears on a list of cards potentially compromised by a data breach at another business, merchant, or institution where the card was used. When that happens, we take proactive action to reissue those cards as a precaution.
A merchant data breach is an intrusion into a merchant’s computer system(s) or access to physical cardholder data where unauthorized disclosure, use, destruction or theft of cardholder data is suspected.
Data breaches can happen accidentally, as they do when a security system fails, or because of theft of electronic data, equipment or documents. A system failure might happen because of a software application security malfunction, failure or breach of card processing security protocols. Data breaches can also happen because criminals target secure information to gain unauthorized access, whether through phishing or social engineering attacks, hacking or other means.
If you are planning to travel internationally, please call us at (833) 427-2265 to add a travel notification to your account for your expected travel dates. For TDD/TTY (for the hearing impaired), call 1-800-539-8336.
Laurel Road credit cards are embedded with a microchip, which offers additional security worldwide. At participating retailers, you can insert your card into a chip reader for added protection. For retailers without chip technology, you can continue to swipe the magnetic strip on your existing card. Laurel Road credit card uses the latest contactless chip security which allows you to tap your card at the top of the terminal when you're ready to pay rather than inserting or swiping the card.
Benefits for the World Mastercard® program include Mastercard ID Theft ProtectionTM, Mastercard Travel & Lifestyle Services, Mastercard Global ServiceTM, Mastercard MasterRental + purchase assurance, and more. For more information, click here.
You can use your cashback rewards to pay down student loans being serviced by most of the major student loan servicing companies, see the full list of eligible servicing companies below.
Eligible loan servicers include:
Laurel Road - MOHELA Loan Servicing
Alaska Commission (ACPE)
American Education Services
Aspire Servicing Center
Bank of North Dakota
College Ave Student Loans
College Foundation Inc.
CornerStone U.S. Department of Education
CornerStone Education Loan Services
Discover Student Loans
Earnest Operations LLC
EdFinancial Services U.S. Department of Education
FedLoan Servicing Department of Education
First Mark Services
Great Lakes U.S. Department of Education
Granite State Management & Resources
Granite State Management & Resources - U.S. Department of Education
Once your credit card account is open, you can change your payment due date by calling us at (833) 427-2265. For TDD/TTY (for the hearing impaired), call 1-800-539-8336. Your new payment due date will take effect for the next statement billing cycle.
To report a lost, misplaced, or stolen credit card, please contact us as soon as possible at (833) 427-2265. For TDD/TTY (for the hearing impaired), call 1-800-539-8336. If your card is lost, you can place a temporary lock on it in online banking and mobile banking or by phone. The temporary lock will stop new activity from posting to your account (activity that was processing at the time of the lock will not be impacted). If you find your card, you can simply remove the temporary lock and continue using your card. Remember, if your card is permanently lost or stolen, you’ll need to cancel it and order a new card.
If you have questions about the Laurel Road Student Loan Cashback card, you can call (833) 427-2265, or email firstname.lastname@example.org for assistance. Specialists are available by phone, chat and email 7 days a week, from 7:00 AM – 11:00 PM ET.
For TDD/TTY (for the hearing impaired), call 1-800-539-8336.
New cardmembers will receive an introductory cashback reward after spending $3,000 within the first 90 days of account opening. The cashback reward amount will be $300 if redeemed towards student loans with an eligible servicer. The cashback reward amount will be $150 if redeemed for a statement credit.
For a list of eligible servicers, click here. Cashback is awarded based on eligible credit card purchases excluding transactions such as cash advances of any type, balance transfers, convenience check transactions, overdraft protection transfers and quasi-cash transactions.