Question 1

I am a physician with federal loans, how does refinancing with this special pricing compare to the federal government waiver?

Accepted Answer

For some borrowers refinancing to a lower interest rate may provide a more significant benefit than the CARES Act waiver and other federal benefits. It is important for borrowers to weigh the federal benefits they receive against the potential interest rates savings realized through refinancing. To help borrowers understand the potential interest rate savings, Laurel Road developed a calculator to estimate the impact on a borrower’s federal loans under the COVID-19 program, if you are paying based on the Standard Repayment Plan, and compares that to the estimated monthly payments and loan costs that a borrower may see if they refinanced with Laurel Road. For physicians and dentists, the calculator will also show the estimated impact of Laurel Road’s special price reduction. You can access the calculator here.

Question 2

I’m currently a resident and looking to refinance my loans. Do I qualify for the physician special pricing?

Accepted Answer

No, the physician and dentist special pricing only applies to Laurel Road’s standard student loan refi product. The current resident refi product is not eligible.

Question 3

Who qualifies for the physician, dentist, optometrist, and physician assistant special pricing?

Accepted Answer

The specialized rates are offered to applicants who are physicians, dentists, optometrists, and physician assistants with the following degrees: Doctor of Medicine (MD), Doctor of Osteopathic Medicine (DO), Doctor of Medicine in Dentistry or Doctor of Dental Medicine (DMD), Doctor of Dental Surgery (DDS), Doctor of Optometry (OD), Physician Assistant Master of Science in Medicine (PA). Not available to residents, fellows, or students.

Question 4

How is Laurel Road helping members who are experiencing continued financial impact from the COVID-19 pandemic?

Accepted Answer

The health and financial well-being of our members and community have remained a top concern amidst the COVID-19 pandemic. After June 30th, 2021 the Laurel Road COVID-19 Forbearance program will no longer be offered as a hardship option. If you are a member who requires financial assistance please contact our student loan servicing partner MOHELA at 1-877-292-6845 (TTY: Dial 711) to discuss other Laurel Road economic hardship forbearance options that may be available to you, as you may be eligible for full or partial forbearance for a 3-month period. All requests for forbearance are subject to review, including acceptable documentation of the nature and expected duration of the economic hardship. Please contact us directly to discuss your individual options. Please note: interest will continue to accrue in forbearance and any unpaid accrued interest will be capitalized and added to the remaining principal of the loan at the end of the forbearance period.

Question 5

In response to the COVID-19 pandemic, the federal government has paused all federal student loan payments and waived interest charges on federally held loans until 8/31/22. How does that impact my student loan?

Accepted Answer

If you have previously refinanced your federal student loan with Laurel Road, you do not qualify for this federal program under the CARES Act. If you are an existing Laurel Road member and are experiencing an impact to your income as a result of COVID-19, please contact MOHELA at 1-877-292-6845 (TTY: Dial 711) to inquire about forbearance and hardship options available to you.

Question 6

Is your site secure?

Accepted Answer

Laurel Road uses best in class site security to protect your information. Our website uses a Secure Sockets Layer (SSL) a global standard security technology which appears in our browser URL as HTTPS. This technology means there is a Secure Sockets Layer enabling encrypted communication between your web browser and our web server. You can learn more about how we safeguard your information by reviewing our Online Privacy Statement.

Question 7

Who is Laurel Road?

Accepted Answer

Laurel Road began originating student loans in 2013 and has since helped thousands of professionals with undergraduate and postgraduate degrees consolidate and refinance more than $7 billion in federal and private school loans. Laurel Road also offers a suite of online graduate school loan products, personal loans and mortgages that helps simplify lending through technology and personalized service. In April 2019, Laurel Road was acquired by KeyBank, one of the nation’s largest bank-based financial services companies. Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. The mortgage product is not offered in Puerto Rico.  KeyBank is a Member FDIC, Equal Housing Lender. NMLS ID # 399797.

Question 8

Can I still take advantage of federal benefits after I refinance my federal loans with Laurel Road?

Accepted Answer

If you are refinancing any federal student loans with Laurel Road, you will no longer be able to take advantage of federal income driven repayment programs or student loan forgiveness, including but not limited to: Income Based Repayment (IBR), Pay As You Earn (PAYE) or Revised Pay As You Earn (REPAYE), and Public Service Loan Forgiveness (PSLF). For more information about the benefits of these federal programs and other federal student loan programs, please visit https://studentloans.gov.

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