Laurel Road’s innovative engineering culture is enhanced by the scale and resources that
come with being part of KeyBank N.A., Member FDIC. To see the full job details and apply
for this role, you’ll be redirected to our KeyBank recruiting site.
If you see this message in Online Banking…
Sorry, we’re having trouble pulling up your account right now.
…it’s often for one of these common reasons:
Your new account is still loading in our system.
Please allow some more time for your new account to load. Checking and Savings accounts can take up to 1 business day to appear in Online Banking. Student Loans, Credit Cards, Personal Loans, and Mortgage Loans can take 3 to 7 business days to appear. While we get your new account ready, use Online Banking to check out exclusive member discounts in Perks! and explore interactive tools in Financial Resources on https://www.laurelroad.com.
You have no open accounts with Laurel Road.
Perhaps you had a Laurel Road deposit or lending account that has since been closed. Click here to view our account offerings and open a new account.
If your account is still not displaying, and you feel it should be at this time, please call our Premium Care Team at 1-833-427-2265 (TDD/TTY: 1-800-539-8336).
We have designed our checking accounts with rewards that best fit the needs of our members. When you set up qualifying monthly direct deposits, such as your paycheck, we can provide you with extra benefits such as a student loan rate discount (with Laurel Road Linked Checking) or monthly cash rewards (with Laurel Road Loyalty Checking). To take advantage of these benefits, we recommend setting up recurring direct deposits, like your paycheck, to help you earn all your eligible rewards. You can still open and use our checking account without setting up direct deposits and still enjoy all the convenience and benefits of your digital checking account.
No, you cannot deposit cash directly into your Laurel Road Checking® account, however there are several ways you can add money to your account. You can deposit checks via our mobile app. And through online banking, you can set up an online transfer, direct deposit, or wire transfer to add funds to your account.
To request the addition of a joint account owner, please contact us at (833) 427-2265. For TDD/TTY (for the hearing impaired), call 1-800-539-8336. You can also visit Online Banking to add a co-owner to your checking account.
The availability of funds depends on the type of deposit you make and how it is deposited.
Same-day availability: Direct deposits of electronic payments (such as Social Security benefits and payroll), wire transfers received by 6:00 p.m. ET on a business day.
Next-Day availability: U.S. Treasury checks payable to you, wire transfers received after 6:00 p.m. ET on a business day will be available for withdrawal on the next business day.
There are a few exceptions that may delay your availability of funds. If we delay your ability to withdraw funds for any of these reasons, we will notify you and inform you when the funds will be available.
Reasons for delay include:
We believe a check you deposit will not be paid.
You deposit checks totaling more than $5,000 on any one day.
You redeposit a check that has been returned unpaid.
You have overdrawn your account repeatedly in the last six months.
There is an emergency, such as failure of computer or communications equipment or other conditions beyond our control.
You are a new client with a checking account open for fewer than 30 days.
In case of a delay, your funds will generally be available for withdrawal no later than the fifth business day after your deposit. For more information, see our funds availability policy.
Laurel Road has also created a guide to help you through the process on how to enroll in direct deposit. Many workplaces have a company HR portal where you can easily update which bank account you use for your paycheck direct deposit completely online. Reach out to your company’s HR department if you need assistance. Click here if you need to download a printable direct deposit form.
Laurel Road has also created a guide on how to switch banks to help you with the process.
If you miss your qualifying direct deposit one month, you will unfortunately also miss out on earning the reward for that month. But once you start making qualifying direct deposits again, you can earn a reward for the next statement period.
Note, the introductory $20/month reward can only be earned for the first 12 full statement cycles after account opening. If you miss the last qualifying direct deposit of this introductory 12-month period, then starting with your 13th full statement cycle you will be able to earn the $10/monthly reward with qualifying direct deposits and can continue earning this $10/monthly reward for as long as your account is open. For more information, click here.
Unlike other checking accounts that simply pay minimal interest rate on your balance, a Laurel Road Loyalty Checking account pays you simply for depositing your paychecks (or other qualifying direct deposits) into your account each month. For other checking accounts that pay 1% APY, you will only earn $100 in interest if you have $10,000 in your account for an entire year. But with our Loyalty Checking, you can earn up to $540 in the first year and $120 every year after for the life of the checking account. Click here for more information.
Laurel Road Linked Checking offers you the ability to receive a discount off your Laurel Road student loan refinance, while Laurel Road Loyalty Checking offers you a monthly cash reward – both with qualifying direct deposits. Both share many of the same online checking benefits and features, such as access to over 40,000 no-fee ATMs nationwide,* $0 to open the account, $0 maintenance fee, free debit card and paper checks, mobile and online banking, and much more.
*No surcharge when using your Laurel Road debit card at KeyBank ATMs or Allpoint ATMs located within the 50 United States and Washington D.C. Click Here to find ATMs near you.
To earn monthly rewards, you must make qualifying ACH deposits into your Laurel Road Loyalty Checking account totaling at least $2,500 during the statement period. Qualifying ACH direct deposit transactions include most payroll, Social Security, pension and government benefits deposits. Rewards will be deposited into your Laurel Road Loyalty Checking account in the statement period after they are earned.
Yes, if you currently have a Linked Checking account, once you have paid off your student loan, your Linked Checking can be converted into a Loyalty Checking account.
If you want to open a Loyalty Checking prior to paying off your student loan, you will need to close the Linked Checking account and open a new Loyalty Checking account. For assistance, you can call our premium care service team at (833) 427-2265. For TDD/TTY (for the hearing impaired), call 1-800-539-8336.
Note that if you were the primary account holder on another Laurel Road Checking account within the last 24 months, your Loyalty Checking monthly cash reward will start at $10 beginning with the second statement period after account opening. You would not be eligible to receive the $20/month reward for the first year of holding the account. You also will not be eligible for the welcome bonus for new members.
No, you can only have either a Linked Checking or a Loyalty Checking account open at the same time.
You may open a standard Laurel Road Checking account and have that account open at the same time as a Loyalty Checking or Linked Checking. However, the additional account will not be eligible for the rewards component (either the student loan discount or the cash reward).
Members who open a Laurel Road Linked Checking℠ account in conjunction with an application to refinance their student loans will receive an introductory 3-month 0.25% interest rate discount on their Laurel Road student loan, which will be applied during the first three billing cycles of the student loan. Starting with the 4th billing cycle, and continuing with each billing cycle thereafter, the interest rate discount applied during a billing cycle will be based on the amount deposited via an Automated Clearing House (ACH) transaction into the Laurel Road Linked Checking account during the preceding calendar month, according to the table below.
Note: To continue to receive the discount for the 4th billing cycle, you must begin making ACH deposits to your Laurel Road Linked Checking account during the second full month after your loan funds.
Direct Deposit Amount
3-Month Intro Discount
$0 - $2,499
$2,500 - $7,499
*Potential discount after three months and qualifying monthly direct deposits
Example: If your first payment due date is June 15th, you will receive the introductory 0.25% interest rate discount for the first three billing cycles (e.g. May 16th – June 15th, June 16th – July 15th, and July 16th – August 15th). The discount for the fourth billing cycle (from August 16th – September 15th) will be based on the amount deposited via an ACH transaction into your Laurel Road Linked Checking account during the preceding calendar month (July in this example). Consistent with the table above, for subsequent billing cycles your discount will be based on the amount deposited via ACH in your Laurel Road Linked Linked Checking account for the previous calendar month.
You can find detailed information about Laurel Road Checking account overdraft fees here, or by calling a member specialist at (833) 427-2265. For TDD/TTY (for the hearing impaired), call 1-800-539-8336.
Your routing number is the first nine digits located on the lower left-hand corner of your checks. You may also lookup your routing number by logging into your online banking account or by calling us at (833) 427-2265, or TDD/TTY (for the hearing impaired): 1-800-539-8336.
Yes. The balance in your checking account is FDIC-insured up to the maximum allowable limit. Laurel Road is a part of KeyBank N.A. All single accounts owned by the same person at KeyBank N.A. are added together and insured up to the maximum allowable limit. To learn more, contact the FDIC toll-free at 1.877.ASK.FDIC (1.877.275.3342) or visit www.fdic.gov.