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Contact Laurel Road for Doctors Premium Care

Get the support you need, when you need it.

Element/Bulb Line

Our premium care team is available 5 days a week with extended hours.

General Inquiries

Hours of Operation:

Monday-Friday 8:00 AM – 9:00 PM ET

1-833-HCP-BANK (427-2265)
TDD/TTY:1-800-539-8336

[email protected]

Upcoming Holidays:

Veterans Day
Friday, November 10th: 8:00 AM – 5:00 PM ET

Thanksgiving
Wednesday, November 22nd: 8:00 AM – 5:00 PM ET
Thursday, November 23rd: CLOSED
Friday, November 24th: 8:00 AM – 5:00 PM ET

Christmas Day
Monday, December 25th: CLOSED

New Year’s Day
Monday, January 1st: CLOSED

Mortgage Application Inquiries

Hours of Operation:

Mon-Fri: 8:30 AM – 6:00 PM ET

1-877-801-4686
TDD/TTY:1-800-539-8336

[email protected]

Mailing Address

Laurel Road
3 Corporate Drive
4th Floor
Shelton, CT 06484

Partnership Inquiries

1-855-245-0989
TDD/TTY:1-800-539-8336

[email protected]

Notice of Error or Information Requests

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or if you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the steps described below:

  1. Write your request on a piece of paper separate from your statement or bill, and include:

    • Customer name, mortgage loan account number and address

    • The error to be researched and/or the information being requested that relates to your mortgage loan

  2. You must send your written request to:

    KeyBank National Association
    Attn: Client Services
    P.O. Box 5788
    OH-01-51-05DF
    Cleveland, OH 44101

Complaint or Inquiry Requests for NY Residents

You have certain rights under NY State law related to complaints and inquiries relative to your real estate account. If you would like to request information relating to the servicing of your account, or if you have a complaint to submit, please notify us in writing. To do so you must follow the steps described below:

  1. Write your request and include:

    • Customer name, real estate account number, address

    • The nature of your complaint and/or the information being requested that relates to your real estate account

  2. You must send your written request to:

    KeyBank National Association
    Attn: Client Resolution
    P.O. Box 5788
    OH-01-51-NYRE
    Cleveland, OH 44101

    Or e-mail your request to: [email protected]

Additional Information: KeyBank may also be contacted by calling toll-free 1-800-625-3256. Additionally, you may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.

Note: KeyBank is chartered as a National Association, supervised by the Office of the Comptroller of Currency (OCC), and is not required to be registered with the Superintendent.