Contact Laurel Road
Our customer service line and live chat are accessible 5 days a week. Or, if you prefer, you can send us a message using the form below. Let’s get connected.
Mailing Address
Laurel Road
3 Corporate Drive, 4th Floor
Shelton, CT 06484
General Inquiries
Hours of Operation:
Monday-Friday 8:00 AM – 9:00 PM ET
1-833-427-2265Dial 711 for TTY/TRS
Mortgage Application Inquiries
Hours of Operation:
Monday-Friday 8:30 AM – 6:00 PM ET
1-877-801-4686Dial 711 for TTY/TRS
Get in touch
To submit a dispute please visit our Consumer Credit Bureau Dispute Form.
You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or if you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so you must follow the steps described below:
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Write your request on a piece of paper separate from your statement or bill, and include:
- Customer name, mortgage loan account number and address
- The error to be researched and/or the information being requested that relates to your mortgage loan
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You must send your written request to:
KeyBank National Association
Attn: Client Services
P.O. Box 5788
OH-01-51-05DF
Cleveland, OH 44101
You have certain rights under NY State law related to complaints and inquiries relative to your real estate account. If you would like to request information relating to the servicing of your account, or if you have a complaint to submit, please notify us in writing. To do so you must follow the steps described below:
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Write your request and include:
- Customer name, real estate account number, address
- The nature of your complaint and/or the information being requested that relates to your real estate account
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You must send your written request to:
KeyBank National Association
Attn: Client Resolution
P.O. Box 5788
OH-01-51-NYRE
Cleveland, OH 44101Or e-mail your request to: [email protected]
Additional Information: KeyBank may also be contacted by calling toll-free 1-800-625-3256. Additionally, you may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
Note: KeyBank is chartered as a National Association, supervised by the Office of the Comptroller of Currency (OCC), and is not required to be registered with the Superintendent.