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Coronavirus (COVID-19) Response

Last Updated

September 21, 2020

At Laurel Road we understand the uncertainty and questions that surround the spread of the Coronavirus. Our focus is the safety of our borrowers, prospects and staff. We continue to work to understand the details of the federal aid program and its impact on student loans. We will be sharing information with you as we learn the facts – in the next few days and beyond. For existing student loan holders, if you’re wondering what to do in the meantime, you should continue to make payments as you normally would.

For any immediate issues about your student loan refinance application, please contact Laurel Road.

Email: studentloans@laurelroad.com
Phone: (855) 245-0989
TTY: Dial 711

Please note: Due to the ongoing COVID-19 pandemic, we are experiencing very high call volumes. To ensure the safety of our employees while servicing our customers, our call centers are temporarily operating on a limited schedule. Live phone agents and live chat agents are available Monday through Friday, from 8:30am to 5:30pm EST. Live chat agents are also available on Saturdays from 8:30am to 5:30pm EST.

If you have questions about any of our products, please visit laurelroad.com or email us at studentloans@laurelroad.com.

For customers with questions about your existing loan, you can avoid long hold times by emailing us at edprocessing@laurelroad.com, or contacting us via the messages tab on your account Dashboard.

For any immediate issues about your Laurel Road loan serviced by Mohela, please contact Mohela.

Phone: (877) 292-6845

Beware of Scams During COVID-19

Financial scammers often take advantage of consumers during times of crisis and/or economic uncertainty. Please see our recent blog post for tips on what to look out for to protect yourself from these risks.

Forbearance for those impacted by COVID-19

If you are experiencing an impact to your income as a result of COVID-19, you can request a forbearance of 3 monthly payments. With this COVID-19 forbearance option:

  • Your loan’s maturity date will be extended by roughly the number of months of the forbearance period.
  • Interest will still accrue but it will not be added to the principal balance of your loan. The repayment of the interest that accrued during the forbearance period and your outstanding principal balance will be re-calculated over the remaining term of your loan to determine your new monthly payment. Your new monthly payment will likely be higher than your original monthly payment because of the interest that accrued during the forbearance period. (Note: If the interest accrued during your COVID-19 hardship forbearance is not paid and you use a different type of forbearance or deferment in the future, the interest could be capitalized at that future time).
  • The COVID-19 forbearance will not count against your allowance for economic hardship forbearance under the terms of your loan agreement. Additionally, the COVID-19 forbearance will have no effect on meeting the requirements for cosigner release if available under terms of your loan (e.g., if you had made 30 out of the 36 required consecutive payments immediately prior to entering the COVID-19 forbearance, your 31st payment towards meeting the requirement would be due approximately 1-month after exiting the forbearance).

If you believe you will experience financial hardship beyond this initial forbearance of 3 monthly payments, you have the option to request an additional 3-month payment forbearance if your account was current prior to entering into your COVID-19 forbearance. If your loan was delinquent, contact us for other options.

To inquire about this forbearance please contact MOHELA at 1-877-292-6845 (TTY: Dial 711).

Understanding the Differences Between Federal And Private Loans

To help you understand the implications of refinancing federal loans to private student loans, we’ve created the following table highlighting what would be different, and what would remain the same.

Federal Student Loan Laurel Road Refinanced Loan
Repayment Terms Federal loan borrowers choose between repayment plans that offer loan terms from 10 years up to 30 years in length. Borrowers who refinance a federal student loan into a private loan with Laurel Road may be eligible for loan terms from 5 years up to 20 years in length.1
Interest Rate Standardized interest rate New interest rate based on your creditworthiness as a borrower. May be lower than rate stated on Federal Loans.
Income Driven Repayment Available Not Available
Public Service Loan Forgiveness Available Not Available
Length of Forbearance Most Federal student loans’ discretionary general and mandatory forbearance allows for borrowers to request forbearance for up to 12 months at a time. If borrowers continue to meet eligibility requirements when that forbearance expires, they may request another forbearance. General forbearance is limited to no more than 36 months over the life of the loan. You can find out more about these programs on the Federal Loan website. Laurel Road allows borrowers to request forbearance for one or more (but not consecutive) 3-month time periods for up to 12 months over the life of the loan depending on loan term. Terms and conditions apply.2
In-school Deferment Federal loans allow borrowers to defer payments should they return to school as long as they’re at least a half-time student, and with certain subsidized loans, the U.S. Government may pay the interest during the deferment period. Laurel Road does not offer in-school deferment.
Default Timeline Federal student loans enter default after 270 days of missed payments. Laurel Road student loans are considered in default after 90 days of missed payments.
CARES Act Student Loan Relief Available Those refinancing from a Federal loan to a Private loan with Laurel Road will lose federal benefits including the ability to defer payments and incur no interest through September 30, 2020 as offered under the CARES Act. On August 8th, an Executive Order was issued continuing the pause on monthly payments and interest on federal student loans until Dec. 31, 2020.
Grace Period Federal loan grace periods extend 6 months beyond your graduation date. Laurel Road honors a 6-month grace period beyond your graduation date.
Discharged in the event of permanent disability or death The Federal government will discharge the loan – for both borrower and cosigner – in the event of permanent disability or death of the borrower. Laurel Road will also discharge the loan – for both borrower and cosigner – in the event of permanent disability or death of the borrower.
Eligible for Student Loan Interest Tax deduction Student loan interest is tax deductible for those who qualify based on their income levels. Consult a tax advisor for more information. Student loan interest remains tax deductible for those who qualify based on their income levels. Consult a tax advisor for more information.
Credit report categorization Federal loans are categorized as “student loans” on your credit report. Private loans from Laurel Road are also categorized as a “student loan” on your credit report, just as a Federal loan would be.

This information is an overview of the various programs. Please consult studentaid.gov/h/manage-loans for the details about your federal loans and the any benefits being offered. For more information regarding Laurel Road’s loan programs and terms visit laurelroad.com/faq.

Additional Resources

Disclaimers

  1. For repayment examples go to laurelroad.com/student.

  2. After loan disbursement, if a borrower documents a qualifying economic hardship, we may agree in our discretion to allow for forbearance of payments for one or more 3-month time periods (however, a minimum of twelve (12) months are required between any two forbearance periods). Borrowers with a loan term of at least ten (10) years are eligible for up to twelve (12) months of forbearance over the life of the loan; borrowers with a loan term less than ten (10) years are eligible for one (1) month for every year of the loan term (e.g., if a borrower’s loan term is five (5) years they are eligible for up to five (5) months of forbearance over the life of the loan). Borrowers seeking an economic hardship forbearance due to unemployment must have made twelve (12) consecutive monthly payments prior to a forbearance request to be eligible. For any other forbearance due to economic hardship, borrowers must have made nine (9) consecutive monthly payments prior to a forbearance request to be eligible. All requests for forbearance are subject to review, including the review of acceptable documentation (including updating documentation) of the nature and expected duration of the borrower’s economic hardship. During any period of forbearance, interest will continue to accrue. Unless otherwise noted, at the end of the forbearance period, any unpaid accrued interest will be capitalized and be added to the remaining principal amount of the loan.

Frequently Asked Questions

Coronavirus (COVID-19) Response

  • CORONAVIRUS (COVID-19)

    My state temporarily suspended debt collections in response to COVID-19. Does this apply to my student loans?

    Some states have been issuing regulations that halt the collection of debts, including student debts. In many cases these regulations impact past due loans or loans owed directly to the state. However, requirements vary across each state and you should check with your state for specifics. If you have a loan with Laurel Road these regulations do not eliminate the debt. If you are having difficulty repaying your loan due to COVID-19, please contact MOHELA at 1-877-292-6845 (TYY: Dial 711) to inquire about forbearance and hardship relief.

  • CORONAVIRUS (COVID-19)

    Will Laurel Road be offering forbearance for those impacted by COVID-19?

    If you are experiencing an impact to your income as a result of COVID-19, you can request a forbearance of 3 monthly payments. With this COVID-19 forbearance option:

    Your loan’s maturity date will be extended by roughly the number of months of the forbearance period.

    Interest will still accrue but it will not be added to the principal balance of your loan. The repayment of the interest that accrued during the forbearance period and your outstanding principal balance will be re-calculated over the remaining term of your loan to determine your new monthly payment. Your new monthly payment will likely be higher than your original monthly payment because of the interest that accrued during the forbearance period. (Note: If the interest accrued during your COVID-19 hardship forbearance is not paid and you use a different type of forbearance or deferment in the future, the interest could be capitalized at that future time). The COVID-19 forbearance will not count against your allowance for economic hardship forbearance under the terms of your loan agreement. Additionally, the COVID-19 forbearance will have no effect on meeting the requirements for cosigner release if available under terms of your loan (e.g., if you had made 30 out of the 36 required consecutive payments immediately prior to entering the COVID-19 forbearance, your 31st payment towards meeting the requirement would be due approximately 1-month after exiting the forbearance).

    To inquire about this forbearance please contact MOHELA at 1-877-292-6845 (TTY: Dial 711).

  • CORONAVIRUS (COVID-19)

    The federal government passed the CARES Act on Friday, March 27th including provisions to delay student loan payments for 6 months. How does that impact my student loan?

    The federal COVID-19 response stimulus bill passed on March 27th, known as the CARES Act, delayed student loan payments and waived interest for six months until September 30, 2020. On August 8th, an Executive Order was issued continuing the pause on monthly payments and interest on federal student loans until Dec. 31, 2020. If you have previously refinanced your federal student loan with Laurel Road, you do not qualify for this federal program under the CARES Act.

    If you are an existing Laurel Road customer and are experiencing an impact to your income as a result of COVID-19, you may be eligible for a forbearance or an extension of your existing one. To inquire about forbearance and hardship due to COVID-19, please contact MOHELA at 1-877-292-6845 (TYY: Dial 711).

  • CORONAVIRUS (COVID-19)

    Will Laurel Road lower rates with the recent federal rate cut?

    Our customers want the best rates and Laurel Road is committed to providing the most competitive rates we can offer. The Fed’s interest rate is just one of several factors used to determine interest rates. Other factors can also include credit quality of applicants and the projected probability of paying off their loans. This is a time of some uncertainty and we appreciate your understanding during this time. We can assure you that we are closely monitoring market conditions to ensure that we are offering the most competitive rates possible.

Disclaimers