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Coronavirus (COVID-19) Response

Last Updated

June 29, 2021

At Laurel Road, we understand the uncertainty and questions that student loan holders may have surrounding the COVID-19 crisis and student loan relief. Our focus is the safety and financial peace of mind for both current and future members. As federal student loan relief plans evolve, we will continue to share information with you as we learn the facts – in the near term and beyond. If you’re an existing Laurel Road member struggling to make payments, please reach out to our servicing partner Mohela for available options.

If you hold federal student loans and are considering refinancing during this time, we encourage you to carefully weigh your options before doing so, including the temporary relief and benefits you will lose in obtaining a new private loan. Click here for more information.

For members with an existing Laurel Road student loan:

Please contact our servicing partner Mohela at (877) 292-6845 (TTY: Dial 711) for questions on your loan account or to inquire about available hardship options.

Our Member Services team is also always here to help – 7 days a week, 7 AM – 11 PM EST.

If you’d like to speak with a Laurel Road Member Services specialist for any other questions or issues you may have, please contact us at 1-833-427-2265 (TDD/TYY: 1-800-539-8336), by email at help@laurelroad.com, or by visiting us online.

Beware of Scams During COVID-19

Financial scammers often take advantage of consumers during times of crisis and/or economic uncertainty. Please see our recent article for tips on what to look out for to protect yourself from these risks.

Forbearance for those impacted by COVID-19

If you are a current Laurel Road borrower experiencing temporary financial difficulty due to unemployment or other economic hardship, you may be eligible for full or partial forbearance for a 3-month period. All requests for forbearance are subject to review, including acceptable documentation of the nature and expected duration of the economic hardship. Please contact us directly to discuss your individual options. Please note: interest will continue to accrue in forbearance and any unpaid accrued interest will be capitalized and added to the remaining principal of the loan at the end of the forbearance period.

If you are a Laurel Road member that requested forbearance under our COVID-19 forbearance program prior to July 1st, 2021, and believe you will experience financial hardship beyond your initial 3 monthly payments, you have the option to request an additional 3-month COVID-19 forbearance period if you have not previously used in total 9 months of COVID-19 forbearance. Please see our FAQs for more information.

To inquire about your individual forbearance and hardship options if needed, please contact MOHELA at 1-877-292-6845 (TTY: Dial 711).

Understanding the Differences Between Federal and Private Loans

To help you understand the implications of refinancing federal loans to private student loans, we’ve created the following table highlighting what would be different, and what would remain the same.

Federal Student Loan Laurel Road Refinanced Loan
Repayment Terms Federal loan borrowers choose between repayment plans that offer loan terms from 10 years up to 30 years in length. Borrowers who refinance a federal student loan into a private loan with Laurel Road may be eligible for loan terms from 5 years up to 20 years in length.1
Interest Rate Standardized interest rate throughout duration of loan, but temporary 0% interest rate offered through Sept. 30, 2021. New interest rate based on your creditworthiness as a borrower.
Income Driven Repayment Available Not Available
Public Service Loan Forgiveness Available Not Available
Length of Forbearance Most Federal student loans’ discretionary general and mandatory forbearance allows for borrowers to request forbearance for up to 12 months at a time. If borrowers continue to meet eligibility requirements when that forbearance expires, they may request another forbearance. General forbearance is limited to no more than 36 months over the life of the loan. You can find out more about these programs on the Federal Loan website.

Economic hardship: Up to 12 months total of one or more (but not consecutive) 3-month time periods over life of loan. Terms and conditions apply.2

Natural disaster forbearance: Up to 6 months total of one or more 3-month time periods over life of loan. Does not count against total allowance for general economic hardship forbearance.

In-school Deferment Federal loans allow borrowers to defer payments should they return to school as long as they’re at least a half-time student, and with certain subsidized loans, the U.S. Government may pay the interest during the deferment period. Laurel Road does not offer in-school deferment.
Default Timeline Federal student loans enter default after 270 days of missed payments. Laurel Road student loans are considered in default after 90 days of missed payments.
CARES Act Student Loan Relief Available. The Federal Government has paused all federal student loan payments and waived interest charges on federally held loans until 9/30/21. Those refinancing from a Federal loan to a Private loan with Laurel Road will lose federal benefits including the ability to defer payments and incur no interest through September 30, 2021.
Grace Period Federal loan grace periods extend 6 months beyond your graduation date. Laurel Road honors a 6-month grace period beyond your graduation date.
Discharged in the event of permanent disability or death The Federal government will discharge the loan – for both borrower and cosigner – in the event of permanent disability or death of the borrower. Laurel Road will discharge the loan – for both borrower and cosigner – in the event of permanent disability or death of the borrower.
Eligible for Student Loan Interest Tax deduction Student loan interest is tax deductible for those who qualify based on their income levels. Consult a tax advisor for more information. Student loan interest remains tax deductible for those who qualify based on their income levels. Consult a tax advisor for more information.
Credit report categorization Federal loans are categorized as “student loans” on your credit report. Private loans from Laurel Road are also categorized as a “student loan” on your credit report.

 

This information is an overview of the various programs. Please consult studentaid.gov/h/manage-loans for the details about your federal loans and any benefits being offered. For more information regarding Laurel Road’s loan programs and terms visit laurelroad.com/faq.

Additional Resources

Disclaimers

  1. For repayment examples go to laurelroad.com/refinance-student-loans.
  2. After loan disbursement, if a borrower documents a qualifying economic hardship, we may agree in our discretion to allow for forbearance of payments for one or more 3-month time periods (however, a minimum of twelve (12) months are required between any two forbearance periods). Borrowers with a loan term of at least ten (10) years are eligible for up to twelve (12) months of forbearance over the life of the loan; borrowers with a loan term less than ten (10) years are eligible for one (1) month for every year of the loan term (e.g., if a borrower’s loan term is five (5) years they are eligible for up to five (5) months of forbearance over the life of the loan). Borrowers seeking an economic hardship forbearance due to unemployment must have made twelve (12) consecutive monthly payments prior to a forbearance request to be eligible. For any other forbearance due to economic hardship, borrowers must have made nine (9) consecutive monthly payments prior to a forbearance request to be eligible. All requests for forbearance are subject to review, including the review of acceptable documentation (including updating documentation) of the nature and expected duration of the borrower’s economic hardship. During any period of forbearance, interest will continue to accrue. Unless otherwise noted, at the end of the forbearance period, any unpaid accrued interest will be capitalized and be added to the remaining principal amount of the loan.

Frequently Asked Questions

Coronavirus (COVID-19) Response

  • STUDENT LOAN

    My state temporarily suspended debt collections in response to COVID-19. Does this apply to my student loans?

    Some states have issued regulations that halted the collection of debts, including student debts. In many cases these regulations impact past due loans or loans owed directly to the state. However, requirements vary across each state and you should check with your state for specifics. If you have a loan with Laurel Road these regulations do not eliminate the debt. If you are having difficulty repaying your loan due to COVID-19 or other economic hardship, please contact MOHELA at 1-877-292-6845 (TYY: Dial 711) to inquire about individual forbearance and hardship relief options.

  • STUDENT LOAN

    How is Laurel Road helping members who are experiencing continued financial impact from the COVID-19 pandemic?

    The health and financial well-being of our members and community have remained a top concern amidst the COVID-19 pandemic. After June 30th, 2021 the Laurel Road COVID-19 Forbearance program will no longer be offered as a hardship option. If you are a member who requires financial assistance please contact our student loan servicing partner MOHELA at 1-877-292-6845 (TTY: Dial 711) to discuss other Laurel Road economic hardship forbearance options that may be available to you, as you may be eligible for full or partial forbearance for a 3-month period. All requests for forbearance are subject to review, including acceptable documentation of the nature and expected duration of the economic hardship. Please contact us directly to discuss your individual options. Please note: interest will continue to accrue in forbearance and any unpaid accrued interest will be capitalized and added to the remaining principal of the loan at the end of the forbearance period.

Disclaimers