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Coronavirus (COVID-19) Response

Last Updated

March 25, 2020

At Laurel Road we understand the uncertainty and questions that surround the spread of the Coronavirus. Our focus is the safety of our borrowers, prospects and staff. We continue to work to understand the details of the federal aid program and its impact on student loans. We will be sharing information with you as we learn the facts – in the next few days and beyond. For existing student loan holders, if you’re wondering what to do in the meantime, you should continue to make payments as you normally would.

For any immediate issues about your student loan refinance application, please contact Laurel Road.

Email: studentloans@laurelroad.com
Phone: (855) 245-0989
TDD/TTY device: (800) 539-8336

For any immediate issues about your Laurel Road loan serviced by Mohela, please contact Mohela.

Phone: (877) 292-6845

Beware of Scams During COVID-19

Financial scammers often take advantage of consumers during times of crisis and/or economic uncertainty. Please see our recent blog post for tips on what to look out for to protect yourself from these risks.

Forbearance for those impacted by COVID-19

If you are experiencing an impact to your income as a result of COVID-19, you may be eligible for a forbearance or an extension. To inquire about forbearance and hardship relief due to COVID-19, please contact MOHELA at 1-877-292-6845.

Understanding the Differences Between Federal And Private Loans

To help you understand the implications of refinancing federal loans to private student loans, we’ve created the following table highlighting what would be different, and what would remain the same.

Federal Student Loan Laurel Road Refinanced Loan
Repayment Terms Federal loan borrowers choose between repayment plans that offer loan terms from 10 years up to 30 years in length. Borrowers who refinance a federal student loan into a private loan with Laurel Road may be eligible for loan terms from 5 years up to 20 years in length.*
Interest Rate Standardized interest rate New interest rate based on your creditworthiness as a borrower. May be lower than rate stated on Federal Loans.
Income Driven Repayment Available Not Available
Public Service Loan Forgiveness Available Not Available
Length of Forbearance Most Federal student loans’ discretionary forbearance allows for borrowers to forgo payments for up to 36 months over the life of the loan. Laurel Road allows for forbearance for up to 12 months over the life of the loan.
In-school Deferment Federal loans allow borrowers to defer payments should they return to school as long as they’re at least a half-time student, and with certain subsidized loans, the U.S. Government may pay the interest during the deferment period. Laurel Road customers returning to school may be eligible for up to 12-month forbearance of payments. Interest will continue to accrue during such period.
Default Timeline Federal student loans enter default after 270 days of missed payments. Laurel Road student loans are considered in default after 90 days of missed payments.
Coronavirus Interest Waiver Available Those refinancing from a Federal loan to a Private loan with Laurel Road will lose the ability to utilize any student loan interest waiver during the current Coronavirus situation.
Grace Period Federal loan grace periods extend 6 months beyond your graduation date. Laurel Road also honors a 6-month grace period beyond your graduation date.
Discharged in the event of permanent disability or death The Federal government will discharge the loan – for both borrower and cosigner – in the event of permanent disability or death of the borrower. Laurel Road will also discharge the loan – for both borrower and cosigner – in the event of permanent disability or death of the borrower.
Eligible for Student Loan Interest Tax deduction Student loan interest is tax deductible for those who qualify based on their income levels. Consult a tax advisor for more information. Student loan interest remains tax deductible for those who qualify based on their income levels. Consult a tax advisor for more information.
Credit report categorization Federal loans are categorized as “student loans” on your credit report. Private loans from Laurel Road are also categorized as a “student loan” on your credit report, just as a Federal loan would be.
Interest Capitalization During Forbearance Interest capitalizes once forbearance ends. Interest capitalizes once forbearance ends.

This information is an overview of the various programs. Please consult studentaid.gov/h/manage-loans for the details about your federal loans and the any benefits being offered. For more information regarding Laurel Road’s loan programs and terms visit laurelroad.com/faq.

Additional Resources

Disclaimers

*For repayment examples go to laurelroad.com/student.

Frequently Asked Questions

Coronavirus (COVID-19) Response

  • GENERAL

    The federal government passed the CARES Act on Friday, March 27th including provisions to delay student loan payments for 6 months. How does that impact my student loan?

    The federal COVID-19 response stimulus bill passed on March 27th, known as the CARES Act, delays student loan payments for six months until September 30, 2020. If you have previously refinanced your federal student loan with Laurel Road, you do not qualify for the federal waiver under the CARES Act.

    If you are an existing Laurel Road customer and are experiencing an impact to your income as a result of COVID-19, you may be eligible for a forbearance or an extension of your existing one. To inquire about forbearance and hardship due to COVID-19, please contact MOHELA at 1-877-292-6845.

  • GENERAL

    Will Laurel Road lower rates with the recent federal rate cut?

    Our customers want the best rates and Laurel Road is committed to providing the most competitive rates we can offer. The Fed’s interest rate is just one of several factors used to determine interest rates. Other factors can also include credit quality of applicants and the projected probability of paying off their loans. This is a time of some uncertainty and we appreciate your understanding during this time. We can assure you that we are closely monitoring market conditions to ensure that we are offering the most competitive rates possible.